The map

Introduction

When you sign in, the map is zoomed so that all your company's assets fit. The screen has five areas:

The buttons in the top left row are, in order:

This manual explains how to view and filter. Managing each element is covered in its own manual: Assets, Work orders, Incidents and Layers and asset types.

Prerequisites

The map and the asset layers can be seen by any user in the tenant. Some parts depend on the subscribed module or on the role's permission:

The subscribed modules can be checked in Configuración General (General settings), as explained in Tenant administration.

Moving around the map

Drag the map with the mouse to move around and use the wheel to zoom in or out. The buttons at the top right do the same:

• + and −: zoom the map in and out.
• Compass: puts north back at the top if you have rotated the map.

Other useful gestures:

Layers panel

The Capas disponibles (Available layers) panel decides what is drawn on the map. It opens with the Capas button and closes when you click outside it.

Base map

There are two base maps, which are ticked as checkboxes:

• Positron: street map in light tones. It is ticked by default.
• ESRI Ortofoto (ESRI orthophoto): aerial imagery.

If you tick both, the street map is dimmed and the orthophoto shows underneath. This way you see the streets and the imagery at the same time.

Asset layers

Each asset type is a layer. Layers are grouped into familias (families), for example “Alumbrado exterior” or “Redes de agua”. Those without a family appear on their own at the end of the group.

1. Click the family name to expand it.
2. Tick a layer's checkbox to see it on the map, or untick it to hide it.
3. Tick the family's checkbox to switch all its layers on or off at once.

The icon next to each layer shows its geometry: point, line or polygon. Some layers are only drawn from a certain zoom level, depending on their symbology. If you see nothing, zoom in.

When you hover over a layer, up to three icons appear:

Layers that have the Cargar al inicio (Load at start-up) option ticked are switched on by themselves when the map opens. That option and the symbology are configured in Layers and asset types.

A family's checkbox appears ticked as soon as any of its layers is switched on, including those that switch on by themselves. Unticking it switches all its layers off; ticking it switches them all on.

Other layers

Below the asset layers these groups may appear, depending on your company's configuration:

At the bottom of the panel, Seleccionar todas (Select all) switches all layers on and Limpiar (Clear) switches them off, including the work order and incident layers.

Pending requests

The Solicitudes layer draws the assets that a technician has asked to create, modify or delete from the app. The colour shows the type:

Click a request to see the detail. In the window you can enter some Notas de revisión (opcional) (Review notes, optional) and click Aprobar (Approve) or Rechazar (Reject). The full process is in Assets.

GPS positions

The Posiciones GPS layer shows a circle per technician with their last position. It updates by itself every minute; the Actualizar posiciones (Update positions) button on the row refreshes it immediately.

Clicking a technician shows when the position was received, the battery, the speed and the work order in progress, if any. Tracking is explained in Fleet and GPS tracking.

View asset list

The Ver listado de activos icon opens a table with the layer's assets in use (without deleted or decommissioned ones). You sort it by clicking a column heading and download it with Exportar CSV (Export CSV); see Assets.

1. Open the Capas panel and hover over the layer.
2. Click Ver listado de activos.
3. Type in Buscar activo… (Search asset…) to filter the table.
4. Click the eye (Ver en mapa, View on map) on a row. The window closes, the map zooms to the asset and highlights it for a few seconds.

The table shows 25 assets per page, with one column for each field of the layer and another for Cliente (Customer). If you have a customer selected on the map, only their assets appear.

Thematic maps and legend

A temático (thematic map) colours the features of a layer according to one of their attributes. This lets you see at a glance, for example, which luminaires are out of service.

Thematic map for an asset layer

1. Switch the layer on in the Capas panel.
2. Hover over the layer and click Seleccionar temático.
3. Choose an option from the Temático list.

The options are:

• Estilo base (Base style), or the styles the administrator has configured for that layer.
• Estado del activo (Asset status): colours each asset according to its status (Operativo (Operational), En Mantenimiento (Under maintenance), Fuera de Servicio (Out of service), Pendiente de Validar (Pending validation)…). The colours come from the status catalogue.

Assets in Baja Definitiva (Permanently decommissioned) are not drawn on the map with any thematic map.

Legend

The Leyenda button (top right, next to the zoom) opens the Leyenda de Capas Activas (Legend of active layers) panel. For each layer switched on, it shows what each colour means:

• For an asset layer, the colours of the chosen thematic map.
• For a WMS layer, the legend image provided by the server, if it has one.
• For Órdenes de Trabajo (Work orders) and Incidencias, the colours of the thematic map chosen in the top bar: status or priority for work orders, criticality or status for incidents. They are the same ones the map draws.

The legend updates by itself when you switch layers on or off. If none is switched on, it says “No hay capas activas” (There are no active layers).

Work orders and incidents on the map

Work orders and incidents are switched on from the top bar, not from the layers panel.

1. Click Órdenes or Incidencias in the top bar. The button is highlighted and its icons appear on the map.
2. Click it again to hide them.

The number on the button is the same as on the corresponding tab of the right-hand panel. If a customer is selected, it only counts theirs.

By default, the work order layer only draws those in Pendiente (Pending), En Curso (In progress) or Pausada (Paused). To see others, use the day's pulse or the filters.

A click on the icon of a work order or an incident opens its record in the right-hand panel. If it has a drawn area, you can also click inside the area.

Thematic map and density

The arrow next to Órdenes or Incidencias opens a drop-down with two blocks:

The heat map in this drop-down is the same as the one on the Mapa de calor button (see Heat map).

Identifying a feature

Identify mode opens an asset's record with one click on the map.

1. Click Consultar información de elementos. The button turns blue and the cursor changes.
2. Click an asset on the map. You do not need to hit it exactly: clicking nearby is enough, even on thin lines.
3. The record opens in the Activos (Assets) tab of the right-hand panel and the asset is highlighted on the map.
4. To leave identify mode, click the button again.

If several features are close together, the record of the one drawn on top opens. The asset record, its tabs and editing are explained in Assets.

Search

Searching for an address

The Buscar dirección... box finds streets, towns and places.

1. Type at least 3 characters. Suggestions appear by themselves.
2. Click a suggestion.
3. The map zooms to the place and adds a red marker. The marker disappears after 30 seconds.

If there are no matches, “No se encontraron resultados” (No results found) appears.

Global search

The search box in the top bar finds work orders, incidents, assets and customers. It also opens with Ctrl+K (⌘K on Mac).

1. Type at least 3 characters.
2. Press Intro (Enter). The results are grouped by type, with a maximum of 10 of each.
3. Click a result. The map zooms to it and opens its record. For assets, its layer is also switched on. A customer is selected as in the Seleccionar cliente drop-down: the map is restricted to them and zooms to their assets.

In companies with a very large number of assets, the attribute search is cut off after a few seconds if it finds nothing, and the search box says so. Type a more specific text or search by code.

Filtering by customer or sector

The drop-down next to Buscar dirección... restricts the map to one customer. If your company does not work with customers and has sectors, the drop-down shows sectors.

Selecting a customer

When you choose a customer in Seleccionar cliente, the map zooms to their assets and everything is restricted to them:

• The asset layers only draw their assets.
• The work order and incident layers, their lists and their counters.
• Meter readings, planning, the day's pulse and the heat map.

Your company's own customer appears first, with “· Propio” (Own). Inactive customers appear at the end, in the Clientes de baja (Inactive customers) group, so that you can look at their history. Choose Todos (All) to remove the filter.

If the customer has no assets with geometry, “Sin geometrías” (No geometries): “El cliente no tiene activos con geometría” (The customer has no assets with geometry) appears, and the map does not move. The filter is applied anyway.

The Cliente field in the advanced filters and this drop-down are the same filter: when you change one, the other changes. Customers are managed in Customers and SLA.

Selecting a sector

The Seleccionar sector (Select sector) drop-down shows the sectors as a tree. When you choose one, the map zooms to it. It only frames the view: it does not hide anything.

If the sector has no geometry, “Sin geometría” (No geometry) appears. Sectors are created in Branches and sectors.

Advanced filters

The Filtros (Filters) panel restricts the work orders or incidents on the map and in the right-hand panel list at the same time.

1. Click Filtros avanzados.
2. Choose the Órdenes or Incidencias tab. Only the filters in the open tab are applied.
3. Fill in the fields you need.
4. Click Aplicar (Apply).

When you apply them, the corresponding layer is switched on, the map is zoomed to the results and “Filtros de Órdenes de Trabajo aplicados” (Work order filters applied) or “Filtros de Incidencias aplicados” (Incident filters applied) appears. The button shows how many filters are set. If nothing matches, “No se encontraron órdenes con estos filtros” (No work orders found with these filters) or “No se encontraron incidencias con estos filtros” (No incidents found with these filters) appears.

To remove them, click Limpiar. The fields in both tabs are emptied and “Filtros eliminados” (Filters removed) appears.

The filters replace the day's pulse: if you had a counter selected, it is deselected. They all restrict the map, the view and the right-hand panel list at the same time.

Responsable and Personal asignado list the staff records, so they are only filled in if your role can view staff.

Day's pulse

The day's pulse is the strip of counters at the bottom of the map. It summarises the work orders that need attention today and updates by itself every minute.

Por validar changes depending on how your company closes work orders: it may be called Por cerrar (To close) or not appear. See Work orders.

To use it:

1. Click a counter. The map and the work order list show only those work orders, and the counter stays selected.
2. The legend shows “Mostrando:” (Showing:) and the chosen counter.
3. Click it again to remove the filter.

Counters at zero are shown in grey and cannot be clicked. With a customer selected, only their work orders are counted. Clicking a counter empties the advanced filters, but keeps the customer.

Heat map

The heat map shows where the work orders or incidents created in the last 90 days have been concentrated. It helps you spot areas with repeated faults.

1. Click Mapa de calor. The Mapa de calor · últimos 90 días (Heat map · last 90 days) menu opens.
2. Click Órdenes de trabajo creadas (Work orders created), Incidencias creadas (Incidents created) or both.
3. To switch it off, click the option again.

Work orders are drawn in shades of blue and incidents in shades of orange. An orange dot on the button shows that a heat map is switched on. It is recalculated when you move the map and respects the selected customer.

Street View

Street View shows Google's street-level imagery in the right-hand panel.

1. Click Street View. “Haz click en el mapa para ver Street View” (Click on the map to see Street View) appears and the cursor changes to a cross.
2. Click a point on the map. The Street View panel shows the image and the coordinates.
3. Click another point to change location.
4. To leave, click the button again or the X on the panel. The right-hand panel returns to the tab you had open.

If there are no images within 50 metres, “Street View no disponible” (Street View not available) appears.

Context menu

A right-click on the map opens a menu with actions for that point. The options depend on what is under the cursor.

The menu closes with Escape, when you click outside it or when you move the map. It does not open while you are drawing or picking a point for a form.

The work order and incident forms are explained in Work orders and Incidents.

Common problems

Last updated: OCT 2, 2026